Terms and conditions of e-commerce

The present conditions regulate the online purchase of the articles made available to the user on the Annatelier website. The contract of sale and rental will be concluded between the user, in his capacity as a consumer (hereinafter and indistinctly, the "user", "consumer" and / or "customer"), and the company Annatelier reserves the right to modify these Conditions of Purchase or rental at any time and without notice. The applicable Conditions of Purchase will be those in force at the time of acceptance of the order by the user. If you have any doubts or queries related to the Conditions of Purchase or rental, please contact us if you wish to make a complaint.

Commitment to the good use of the Web

The user undertakes not to make any fraudulent or illegal use of the website. In the event of any reasonable indication of such use, Annatelier may cancel any order or service requested and may also inform the relevant authorities.

Service Availability

The articles of Annatelier's online shop are delivered to homes in Spain, peninsula and Balerares, Europe and beyond.

Purchase or rental procedure

• View the articles that interest you. One click will give you access to more complete information on each of them: photographs from different perspectives, name, description, price, colours and available sizes.
• Once you have selected the desired garment, add it to your order by clicking on "Add to Cart". You can continue to buy, rent or process your order.
• Complete the contact information and shipping address. This will not be necessary if you are already registered and do not wish to change the data.
• Select the payment method.
• Check your details and confirm your order.
• Once the order has been placed, you will receive an email with the confirmation of your order. From that moment on your order will start to be executed.
• In the case of rent that is not returned within the established period, the total amount of the pledge may be collected.

Contract formalization

All orders or rentals are subject to confirmation by Annatelier. Therefore, the contract will be formalized when Annatelier sends the confirmation of shipment of the order, being the object of this contract the items ordered by the user that are covered by this confirmation.

Price and payment

The price of the items in Annatelier's online shop will be the one established on the Web at the time of the order. In the event of an error in price, the customer will be informed as soon as possible, offering the option to confirm the order with the correct price or to cancel it. In the event that contact cannot be established, the order will be considered cancelled and the amounts paid by the client will be fully reimbursed.

The prices of the articles include 21 % VAT (Value Added Tax). Annatelier reserves the right to modify the prices displayed on the site at any time and without notice. However, possible changes will not affect orders that Annatelier has previously confirmed.

The promotions and discounts will be limited to the dates and the selection of articles and/or services indicated in Annatelier's online store.

Payment methods accepted at Annatelier's online store are: Visa, Servired 6000, Maestro, Mastercard, Paypal.

For Annatelier, the security and confidentiality of online shopping is of vital importance. Therefore, purchases are made through a secure payment system and the data is transmitted in an SSL encrypted way to the bank.

If you are registered and want the invoice for your order, once you receive the shipping confirmation email you can download your invoice in the "My Orders" section of the online store. If not, you will need to contact our customer service department in order to receive an invoice.

Product Availability

The action of adding a product to the basket does not imply its reservation. It may be that this one is already booked for the date you select or it may be that it is no longer in stock. Orders from the online shop are subject to availability. In this case the customer will be notified and the amount of the item in question will be returned to the same account from which the payment was made.

Annatlier reserves the right to withdraw at any time any item from the site.

Repair service

The arrangement of the dresses for rent and sale will be carried out by Annatelier staff and charged to the customer. No rental or purchase returns will be accepted if the dress has been altered outside our facilities.

Information on articles available on the Web

We provide information on the composition, care and maintenance of the items available on the Web if you wish. Please contact our Customer Service department if you have any questions.

In Annatelier we try to faithfully reflect the colors of our articles in the catalog of the online store.

Legal guarantee of the articles

All items available on the Web are subject to the corresponding legal guarantee from the date of delivery of the items.

Shipping

The articles of Annatelier's online shop are offered in Spain, Peninsula, Balearic Islands TOTALLY FREE. Europe and any country in the rest of the world will be responsible for shipping and return.

The delivery time is 60 days for custom-made garments from the confirmation of the order by Annatelier.

These deadlines may vary depending on the specific circumstances of each order, such as, among others, the availability of the product in stock, the delivery zone and if it is outside Spain. The customer will be informed of such circumstances and the new delivery time.

You can be informed at all times of the status of your order via the "Orders" section in "My Account".

Impossible to deliver

EVENTS BEYOND OUR CONTROL

We are not liable for any failure or delay in performance of any of our obligations under the contract which is caused by events beyond our reasonable control ('Force Majeure Event').

Force Majeure Event includes any event, non-event, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

• Strikes, lockouts or other industrial action
• Civil commotion, revolt, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat of war or preparation for war
• Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster
• Impossibility of using railways, ships, aircraft, motor transport or other means of public or private transport
• Impossibility to use public or private telecommunications networks
• Laws, decrees, legislation, regulations or restrictions of any government

The obligations stipulated in the contract will be considered suspended for the period in which the cause of force majeure continues, and the period for fulfilling the obligation will be extended for an equivalent period. We will exercise due diligence to ensure that the force majeure event does not persist or to find a solution that will enable us to fulfil our obligations under the contract despite the force majeure event.

There will be two delivery attempts at the address indicated by the customer; after the second unsuccessful attempt, the order will remain at the premises of Annatelier's logistics provider for ten (10) days so that the customer can pick it up; after this period without being able to deliver the order, it will be returned to Annatelier's premises. If after thirty (30) days from the order is available for delivery the order could not be delivered for reasons not attributable to Annatelier and / or has not been claimed by the customer, we understand that the customer wishes to withdraw from the contract and therefore we consider it resolved by returning, within a maximum of 14 days from the date we consider the contract resolved, all the amount paid for that order, through a coupon redeemable on our website. However, such reimbursement shall be reduced by the transport costs arising from the termination of the contract.

Return Conditions

The deadline for return is 14 calendar days from the material receipt by the customer or a third party indicated by the customer. In the event that the items that make up a single order are delivered separately, the 14 calendar day period will begin to run from the time the customer or a third party indicated by the customer materially receives the last item of that order. The return will be admitted provided that the conditions of return established by Annatelier are met. These are:

• Be within 14 calendar days of the material receipt of the goods by the consumer or a third party indicated by the consumer.
• The products must be in their original state and unused, with all Annatelier labels and dress ribbons intact and documentation included.
• The return must be made in the original packaging.
• The return must be made with the logistics provider established by Annatelier. Under no circumstances will a return made using a system other than this one be accepted.
• The return of items in a physical Annatelier store will not be valid.

Annatelier will not accept returns of items that are used, incomplete, worn, damaged or do not meet the return conditions set out in these conditions. These items will be returned to the customer and therefore we will proceed to the full collection of the sale of this. The expenses derived from the return of the articles to the client, will be charged to the client.

Request a refund

Please contact our Customer Service at 950952404. Annatelier will organize all the return and our carrier will contact you to inform you of the day and time of collection.

Desde Annatelier se organizará toda la devolución y nuestro transportista se pondrá en contacto con usted para informarle del día y hora de recogida.

Prepare the return package

In the original packaging, you must include the garments to be returned and the delivery note with the marks of the items to be returned.

IMPORTANT: The labels on all items must be kept intact as well as the ribbons in the case of dresses.

Delivery of the package

Deliver the package to the carrier.

Cancellations and changes

Due to the fast preparation and shipping times, the cancellation of the order will not be admitted. Nor will it be possible to exchange one product for another. In both cases the customer may choose to return the items once they have been received and/or place a new order after the return, if applicable. Although we will do our best to always process all orders, there may be exceptional circumstances that require us to refuse to process an order after sending the Order Confirmation, so we reserve the right to do so at any time, at our sole discretion. We will not be liable to you or to any third party for withdrawing any product from this website or for failing to send you your order and automatically refunding the value paid.

Returning defective items

If the article is defective within the legally established periods, please contact our Customer Service so that they can inform you of the steps to be taken.

Once Annatelier has received the returned product and has been able to examine it, we will inform the customer within a reasonable time whether a refund or a replacement is appropriate (if any). The refund or replacement of the article will be made as soon as possible within 14 calendar days of Annatelier's confirmation of the origin of the refund or replacement by means of a coupon redeemable for another garment.

Assignment of the contract

Annatelier may assign, transfer, encumber or subcontract the rights and obligations acquired through the sales contract without the customer's consent. Such assignment, transfer, encumbrance or subcontracting shall not affect the rights that the customer, as a consumer, is legally entitled to.

The customer may not assign, transfer or encumber any of the rights or obligations under this contract without having obtained the express prior consent of Annatelier.

Applicable law, jurisdiction and events beyond our control

We are not liable for any failure or delay in performance of any of our obligations under the contract which is caused by events beyond our reasonable control ('Force Majeure Event').

A Force Majeure Event includes any act, event, non-occurring event, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

• Strikes, lockouts or other industrial action
• Civil commotion, revolt, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat of war or preparation for war
• Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster
• Impossibility of using railways, ships, aircraft, motor transport or other means of public or private transport
• Impossibility to use public or private telecommunications networks
• Laws, decrees, legislation, regulations or restrictions of any government

The obligations stipulated in the contract will be considered suspended for the period in which the cause of force majeure continues, and the period for fulfilling the obligation will be extended for an equivalent period. We will exercise due diligence to ensure that the force majeure event does not persist or to find a solution that will enable us to fulfil our obligations under the contract despite the force majeure event.

Online dispute resolution

These Purchase Conditions are governed by the common Spanish law, without prejudice to the legislation that may be applicable due to the customer's condition as a consumer.

Disputes arising from the sales contract between Annatelier and the customer as a consumer shall be settled in the courts of the customer's place of residence, in the event that it is not possible to reach an amicable solution.

Without prejudice to the above, the client may use the platform for the resolution of online consumer complaints that the European Commission makes available to consumers and which is available at the following link: http://ec.europa.eu/consumers/odr/index_en.htm